Privacy Policy

1. Information We Collect

We collect different types of information to provide and improve our services, including:

a) Personal Information

Personal Information is any data that can identify you directly or indirectly. This may include:

• Full name

• Email address

• Phone number

• Mailing address

• Tax and financial information (e.g., income, tax returns)

• Identification numbers (e.g., Social Insurance Number)

• Account login details

We collect this information when you:
✔ Fill out forms on our site
✔ Register for services
✔ Contact us by email or phone
✔ Upload documents for tax preparation

b) Automatically Collected Information

When you visit the website, we may automatically collect:

• IP address

• Browser type and device details

• Pages you visit and how you interact with the site

• Cookies and similar tracking technologies

This helps us improve site functionality and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

a) To Provide & Improve Services

• Prepare and file tax returns

• Respond to your inquiries

• Customize your experience

• Manage your account

b) Communication

Your contact information may be used to:

• Send service updates

• Respond to questions or support requests

• Send newsletters and recommendations (with your consent)

c) Legal Compliance & Security

We may use your information:

• To comply with applicable laws and regulations

• To detect and prevent fraud or security issues

3. Sharing Your Information

We do not sell or rent your personal information to third parties. Your information may be shared only in the following circumstances:
✔ With service providers who assist us in delivering services (e.g., secure servers, document processing)
✔ To comply with legal requirements or law enforcement requests
✔ With your consent

All third parties are required to protect your data and use it only for the intended purpose.

4. Consent

By using our services and submitting your personal information, you consent to the collection and use of your information in accordance with this policy. You may withdraw your consent at any time, but this could affect our ability to provide services to you.

5. Your Rights

You have the right to:
✔ Request access to information we hold about you
✔ Request correction or deletion of your personal data
✔ Opt-out of marketing communications (where applicable)

To exercise any of these rights, please contact us at the email below.

6. Data Retention

We retain your personal information only for as long as needed:

• To fulfil the purpose it was collected

• To comply with legal and regulatory requirements
  When data is no longer needed, we securely delete or anonymize it.

7. Cookies & Tracking Technologies

Our website uses cookies to:
✔ Enhance performance and usability
✔ Track user preferences
✔ Support analytics and improvement

You may choose to disable cookies in your browser settings, but this may impact website functionality.

8. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:
🔒 Secure servers and encrypted data
🔒 Access controls
🔒 Regular security reviews

However, no method of transmission over the internet is 100% secure.

9. Children’s Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect personal information from children under this age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on the website along with the updated effective date.

11. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, contact us at:

📧 Email: info@alitax.ca